Refunds

Version of November 6, 2026 (draft for legal review).

In short

• The two-week AI trial is free: nothing to pay, nothing to refund.
• Cancel a subscription any time; access continues to the end of the paid period.
• We fully refund your first payment if you ask within 14 days.
• A double charge is always refunded.

The rules

• First payment. Changed your mind within 14 days of your first plan payment? We refund it in full.
• Renewals. A renewed period you haven’t used is refunded if you write within 14 days of the charge. Unused time inside a started period isn’t refunded, unless your consumer-protection law gives that right.
• Team plans. Seats removed mid-period aren’t refunded; the count drops from the next period.
• Double charge or a billing mistake: we refund the excess in full.
• Yearly plans. Within 14 days, in full; later, for the whole months not yet started, less the yearly discount.

How to ask

Write to support@timesnitch.com with your account and the date and amount of the charge. We answer within 3 business days.

Where the money goes

Back to the same card through Stripe, usually within 5–10 business days.

Disputes. Before opening a dispute with your bank, write to us; it’s faster.